After almost 40 years of being involved with sharpening tools, the single most important issue that stands out is the expectation of how long a tool will keep running, and when to take it off for service.

It does not matter what kind of tool it is, or what you are cutting/machining – all tools will get dull and stop working effectively and efficiently. There are telltale signs – which are actually quite obvious – like burning, off-square cuts, or even sound changes. But I have found that with some operators, and in spite of these signs, they just push the tool harder to get the job finished despite the obvious fact that the tool is dull.  

Over the years that I have been at BC Saw, I occasionally get a request from a customer either for a special tool, or cutter which I just can’t figure out. The request could come from a very well established customer or from one of the many “weekend warriors” (home handymen) . I have never professed to be a master carpenter or cabinet maker and I am always in awe of the incredible skills that I see when you see what someone can build using wood. When I get such a request I will try to use my knowledge  

We are represented by what I consider to be professional staff. From our order desk, drivers, salesmen, and machine operators, we represent the best team I know in taking care of our customers. For any business to survive and prosper it comes down to the customers for whom we are able to provide effective sales and service. I am proud of who we have and how they conduct themselves as it relates to the customer. There is no request that we won’t do our best to handle in a timely fashion so that the customer is taken care of. I have been in this business for the last 40 years and as far as it relates to service,  

This time of year I always remember one particular customer who left me with a very lasting memory. A few years ago I happened to be at our order desk between Christmas and New Years and a customer who I did not recognize came into our show room. He was a well dressed older gentleman who approached the counter and asked for my help. “I was wondering if you could sharpen these router bits for me” he asked, I said “not a problem”. He then handed them across the counter and I noticed that under his winter trench coat